1AutomationWiz Ecommerce Support FAQ:

Standard Support: (free for all users)

If you don't have a mission critical issue, or feel you don't need high end hand holding then using our new and improved online case management portal makes the most sense.

Using the portal you can get the answers you need with our Client Services organization via online communication at no charge to you.

Plus, you can also leverage of our comprehensive array of self-help training videos, knowledge base articles, user guides and more as part of the standard support services offer to all users.

Ultimate Support:

Our new Ultimate Unlimited Support program offers the pinnacle in high-availability, high priority-based telephone support for customers with business-critical issues.

With Ultimate Unlimited Support, calls are treated as a #1 top priority and each client is assigned a personal account representatives who will work with the them until their issue is resolved — no matter how many calls or emails it takes.

Like other "Top Level" support options, the Ultimate Unlimited Support program is available to all users for an additional charge of only $34.00 a month or on a per incident basis at $34/incident.

Ultimate Unlimited Support is also available on a per incident basis at $34/incident.

To contact us regarding new account sales or for with billing questions please use our contact page or call us directly:

Sales: 1-800-671-3871
Billing: 1-888-792-1961

If you need support and are not a Ultimate Support customer the best way to contact us for support is through email or by submitting a "Support Ticket" from within your account.

If you would like to contact us, we would like to hear from you.

To reach us, simply visit our contact us page for telephone, email and online support information.

We do! You can find them here.

Yes we do! Log into your account and click the "Support" link at the top right hand corner of your screen.

Simply log into your account and click the "Support" link at the top right hand corner of your screen.

If you would like to contact us, we would like to hear from you. To reach us, simply visit our contact us page for telephone, email and online support information.