Tech Support FAQ
Here’s a listing of the most common technical support questions we receive. Most often though, these are general type questions rather then full blown “I need help!” type questions.
The answers below were designed to help either give you an answer to your tech support question or to help point you in the direction you need in order to get help for issues or questions that you need.
Of course! We offer both standard and Ultimate Unlimited Support options. For anyone just getting started, we provide 30 days free of the Ultimate Unlimited Support plan to make sure you get all the help you need when starting your business.
And with 1AutomationWiz, customer support and resources are always readily available through Standard Support, as well as our extensive library of training videos.
To request support, please go to our Support Page here
Now some people are worried about having to pay for support after 30 days. Honestly, it’s a non-issue and here’s why. Our system is so easy to use and set up that for most people, all their tech support questions are answered for free with in the first 5-10 days.
99 times out of a 100 if you need support after 30 days it’s most likely to be a question like “I lost my password” or “I need to update my credit card info.”
In cases like these, you are more then welcome to call support and there is no charge even if you are well past your first 30 days in the system.
To contact us regarding new account sales or for with billing questions please use our contact page or call us directly:
New Sales: 1-800-671-3871
Billing: 1-888-792-1961
If you need support and are not a Ultimate Support customer the best way to contact us for support is through email or by submitting a “Support Ticket” from within your account.
If you would like to contact us, we would like to hear from you.
To reach us, simply call our sales department at: 1-800-671-3871 or visit our contact us page for telephone, email and online support information.
We do! In fact, we offer a comprehensive video library both on the 1AutomationWiz YouTube channel and on ShoppingCartTraining.com. You can find them here.
Yes we do! Log into your account here and click the “Support” link at the top right hand corner of your screen.
Simply log into your account and click the “Support” link at the top right hand corner of your screen.
